POSITION SUMMARY

Provides friendly and professional service to the guests in the restaurant and buffet
area, anticipating and fulfilling their needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

To support Celebrity Cruises’ mission of becoming “the world’s ultimate premium
cruise line with a taste of luxury,” all duties and responsibilities are to be performed in
accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, ISM/ISO and
SQM standards, USPH guidelines, and environmental regulations.
Each shipboard employee may be required to perform all functions in various service
venues and throughout the ship.
1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well
as through Celebrity Connections, each employee conducts oneself in a professional
and courteous manner at all times. This consists of physical and verbal interactions
with guests or fellow shipboard employees and/or in the presence of guest contact and
crewmember areas.
2. Must be knowledgeable about all of the menu items and ingredients and be able to describe them to the guests.
3. Ensures guests are completely satisfied with the food and service and reports to the
Assistant Maître d’ any special requests or complaints made by the guests.
4. Reports for duty at assigned times following his/her supervisor’s instructions
according to company policies.
5. Performs any additional duties required by the Restaurant Manager’s schedule.
6. Responsible for keeping his/her working section clean and tidy following the
United States Public Health rules and regulations at all times.
7. Must have the physical ability to carry 16 covers (15-20 Kg.; approximately 44
pounds). For female Dining Room Waiters, 12 covers only.
8. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s
standard operation, in order to assist guests and crewmembers with inquiries.
9. Attends meetings, training activities, courses and all other work-related activities as
required.
10. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any other
job-related duties assigned by their supervisor or management.

FINANCIAL RESPONSIBILITIES

Financial responsibilities for budget, expenses and/or achievement of revenue targets.

• This position is responsible for cost containment through the proper
  use, handling and maintenance of records, reports, supplies and
  equipment.

MOTIVATIONAL RESPONSIBILITIES

People management responsibilities to ensure optimal performance of the function.

• This position does not have supervisory responsibilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum of three years experience in a food preparation/service
  position in an upscale hotel, resort, cruise ship or convention banqueting
  service (shipboard experience preferred).
• Completion of high school or basic education equivalency required.
• Ability to analyze and interpret documents such as recipes and
  manuals.
• Ability to calculate figures and amounts such as discounts, interest,
  commissions, tips, proportions, percentages.
• Ability to solve practical problems and deal with a variety of variables.
  Ability to interpret a variety of instructions furnished in written, oral,
  diagram or schedule form.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to
fulfill the following:

• Completion of a minimum of two contracts as Snack
  Steward/Assistant Waiter/ess with a performance rating of satisfactory or
  above.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret
  written procedures. This includes the ability to give and receive
  instructions in written and verbal forms and to effectively present information                            and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

Physical Requirements:

• While performing the duties of this job, the employee is regularly
  required to stand; walk; use hands to touch, handle, or feel; reach with
  hands and arms; talk or hear; and taste or smell. The employee must
  frequently lift and/or move up to 50 pounds. Specific vision abilities
  required by this job include close vision, distance vision, color vision,
  peripheral vision, depth perception, and ability to adjust focus.
• All shipboard employees must be physically able to participate in
  emergency life saving procedures and drills. Full use and range of arms
  and legs as well as full visual, verbal and hearing abilities are required to
  receive and give instructions in the event of an emergency including the
  lowering of lifeboats. Ability to lift and/or move up to 50 pounds.