We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who loves delivering smiles and delicious food to our Sailors!
We get excited when we sea our food on its way and we assume you do too! This ‘someone’ knows how to deliver RockStar service every single day and makes it look effortless. They will partner up with the Server & make sure our Sailors have an epic dining experience!
In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you.
What You’ll be Up to:
Provide an epic experience for our guests at all times
Maintain complete knowledge of all menu items, cooking methods and beverage selections available in the assigned outlet
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet
Assists the Server in ensuring each table assigned to them is set up, cleaned down and organized in accordance with company and USPH rules and regulations prior to, during and at the end of service
Offers and refills water, bread, butter, beverage and any other items required
Assists the Server in the delivery of food ordered by collecting from the galley and delivering to the respective station in a timely manner; all the while monitoring temperature and presentation standards as per service procedure
Offers condiments and seasonings when food is delivered as per service standard
Ensures that all restaurant products, equipment and cleaning materials are used in a cost-effective manner, according to the handling guidelines
Informs their respective Supervisor or Manager regarding all sailor issues, special requests, suggestions and complaints and, where possible, seeks to resolve
Partakes in clear down routines after service and ensures the appearance and condition of all items including silverware and other tableware meets Virgin Voyages standards
Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching
Assists with embarkation/disembarkation procedures and luggage handling as and when required
Performs other restaurant, Room Service and Crew Dining Service duties when required
Super Powers Required:
Minimum 1 year experience as Assistant Waiter/Assistant Server onboard a Cruise ship or 4/5 star hotel/resort or restaurant
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position
Strong written & verbal skills
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.