Job Summary:

Provides Guest Stateroom Service as a shared responsibility with the Stateroom Steward and performs other assigned Back of House duties.

KEY RESPONSIBILITIES:

• Clean and supply all assigned staterooms, in accordance with current Housekeeping procedures and standards, by following Perfect Stateroom Set-up and other training guidelines.
• Provide morning guest stateroom service in a timely manner.
• Assist Stateroom Steward in bed making.
• Remove trash and dirty items from guest staterooms.
• Clean and replenish the guest stateroom bathrooms.
• Daily vacuuming of stateroom carpet.
• Maintain cleanliness of corridors, steward station / locker and other areas within the assigned section, in accordance with HAL standards.
• Maintain cleanliness of team member area corridors, team member area steward station / locker and other areas within the assigned section, in accordance with HAL standards.
• Maintain ice machines, pantries and other areas within assigned section, in accordance with HAL standards.
• Maintain adequate stock of all bathroom amenities and supplies for both guest staterooms and team member area cabins.
• Distribute embarking guest luggage in a timely manner, handling with care and being mindful to avoid damage to corridor walls or other structures.
• Report any safety or maintenance concerns, damaged, defective or missing items to your immediate supervisor.
• Assist the Stateroom Steward in handling all necessary laundry / dry cleaning / pressing services as required, and shoeshine service as requested.
• Interact with guests and co-workers in a positive and professional manner.
• Comply with all House Rules, Safety Regulations, and Environmental Guidelines
• Comply with all public health regulations, instructions and standards.
• Clean all assigned Officers, Petty Officers and Concessionaires cabins.
• Participate in luggage collection from disembarking staterooms the evening before homeport.
• Report any safety or maintenance concerns, damaged, defective or missing items via IVR / AIMS or to immediate supervisor.
• Maintain positive, effective, and respectful working relationships with co-workers, supervisors, managers and officers within and across department boundaries.
• Adhere to ship’s relevant HESS procedures as required
• Comply with company policy regarding waste separation and environmental compliance
• Actively promote the use of the company’s proprietary Navigator App and be responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
• Uphold and display high standards of professionalism, integrity, honesty, attendance, punctuality, and personal appearance.
• Perform other miscellaneous duties (not limiting to making up officers and concessionaire cabins, cleaning/maintaining crew areas and cleaning/maintaining guest public rooms) as assigned by the Housekeeping management team.

Desired Skills & Experience:

• Preferred High School Education
• Minimum 2 years of experience as Room Steward or equivalent function in the hospitality Industry
• Preferred 1 years of shipboard experience as Room Steward or equivalent function
• Needs to be physically able to carry at least 40 lbs.
• Able to work well and communicate effectively with both shipboard personnel.
• Ability to multi-task and handle constantly changing priorities.
• Basic Knowledge of USPH and Sanitation protocols related to Stateroom

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.