The Roadie is in charge of the World’s Most Irresistible and Talked-about MEGA Rock Star Service onboard Scarlet Lady , Our first out of 4 New Build cruise ship with 2770 Sailors and 1150 crew. Our Mega RockStar suites, positioned at the most forward part of the ship, are the most exclusive & top tier luxury living onboard.
The major goal of the position is to ensure efficient running of the Rockstar Service to the Mega Rockstar Suites, in line with Virgin standards and policies outlined in the operational manuals and People & Culture manual, by ensure personalized and prompt service to the sailors, and preventing and handling sailor issues.
The Super Talented candidate has a proven Walk-the-Walk & Talk-the-Talk record of delivering high quality service in a fast-paced Hotel and F&B operation with a sizable crew of different international and cultural backgrounds.
What You’ll be Up to:
Responsible to ensure that all Mega Rockstar Sailors are provided outstanding and memorable service.
Consistently exhibits and transmits the company’s service culture, is polite, courteous, accommodating and displays a positive outlook and attitude at all times.
Full knowledge of the Virgin Voyages product and services onboard.
Knowledgeable in providing in suites F&B services, such as breakfast, lunch, dinner.
Knowledgeable in mixology to be able to host in suite cocktail parties.
Monitors Sailors satisfaction & feedback and acts on any complaints or requests.
Keeps and maintains preferences of Sailors in order to provide a personalized service.
Responsible to ensure prompt actions are taking regarding issues affecting sailor service.
Communicates and act on all complaints onboard to Sailor Services Director.
Must have the ability to deal with difficult situation and maintain a team spirit within the entourage team.
Needs to ensure that all aspects of the in suite service meet the Virgin standards.
Collaborates with the Cabin Host on the the daily duties and must report to the Executive Housekeeper any short falling regarding cleanliness and service provided.
Meet and introduce her/himself to all the top category suites, VIP sailors, as well any other sailor occupying a Mega Rockstar suite.
Participate in Mega Rockstar Sailor events, parties, and gatherings, as directed by management.
The roadie is entirely responsible for the maintenance of the Mega Rockstar suites including the immediate surrounding areas.
Responsible for the correct handling of work arising daily/per voyage/monthly according to Virgin Voyages standards.
Monitor Work and Rest hours ensuring MLC guidelines are adhered to.
Super Powers Required:
Daily leads by displaying Virgin Voyages creeds.
Strong leadership and organization skills.
Outgoing personality, open minded and flexible.
Well-groomed and a neat appearance.
Ability to work with international crew and sailors.
Ability to perform well under pressure.
Ability to deliver Heroic recoveries with sailors.
Min. 3 years’ experience in a 5-stars operation, hotel, restaurant or cruise ship.
Great attitude at all times.
Punctual, Flexible and efficient.
The Roadie must maintain an active and flowing communication with different departments according to the related issues:
Sailor Services Director
Senior executive Chef
Restaurant Operations Manager
Beverage Operations Manager
Shore Excursion manager
Food Safety and Sanitation Officer
Keeping Her/himself and the team aware of costs and monitoring control procedures.
Reviewing financial transactions to create opportunity to increase on board revenue.
Familiar with breakage prevention, and ensure that the entourage team comply with it.
Maintain the equipment inventory on hand and store as per company standards, and coordinate in timely manner future orders.
To be aware of the revenue aspects of the operation.
To ensure cost-effective revenue of the assigned venue and minimize operating expenses without affecting product standards delivered to the sailors.
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.