The Clearance Officer assists in providing an outstanding and memorable vacation experience for all Sailors by ensuring a smooth and efficient embarkation and disembarkation process.
They are also responsible for the clearance of all Crew whether embarking, disembarking or calling into Port.
What You’ll be Up to:
Responsible for all Immigration, Customs and Visa matters, embarkation and disembarkation process, ship certificates and other documentation that relate to Port Clearances.
Monitors and ensures the accuracy and updating of the Sailor manifest at all times, reflecting stateroom changes, Sailors joining mid-voyage etc..
Main liaison between the vessel and local port agents for the Captain and Sailor related matters.
Responsible for coordinating the embarkation/disembarkation setups and procedures with ship and ground staff, as well as the clearance of the vessel with the local authorities in each port of call.
Ensures the vessel is in compliance with all legal Sailor citizenship/visa documentation operating a ‘Zero tolerance’ policy.
Responsible for sending the sailor/crew e-NOA/D file to US CBP and US Coast Guard upon sailing or entry to the US as required and in accordance with US Government and International regulations. Provides the pier embarkation staff with manifests.
Responsible for manifesting items to be offloaded from the vessel ensuring accuracy and compliance.
Provides respective Heads of Department with information on all Sailors embarking and disembarking during a voyage and reconciles the sailor/crew movement report.
Notifies the Bridge when embarkation is complete and that all Sailors and Ship personnel are cleared for sailing.
Distributes Sailor manifest to the Bridge and department heads after sailing from the port of embarkation as required.
Responsible for any Sailor and Crew medical disembarks in cooperation with the Medical team and Crew Service Manager.
Ensures crew Seaman’s books are completed with proper embarkation dates.
Ensures that all equipment for check-in is properly prepared and ready for embarkation.
Handles airline ticket change requests for Sailors as required.
Attends passenger functions as required by Head of Department.
Partake in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept and staff members work according to their respective job descriptions.
Monitors HR legislation to seek improvements onboard.
Super Powers Required
Minimum 3 years’ experience as Clearance Officer/Admin Manager onboard a Cruise Ship.
Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
Out of this world organization skills and able to execute operational imperatives in a swift and demanding environment.
All certificates as required by the STCW code for this position.
Good command of the English Language
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.