Crew Service Associate

negotiable Expires in 7 months


REPORTS TO: Crew Service Manager

The Gig:

The Crew Service Associate assists the Crew Service Manager in ensuring the provision of all administration matters relating to the vessel’s company such as Officers, Crew, Concession staff and Guest Entertainers.

What You’ll be Up to:

  • Assists in managing the crew payroll and currency exchange ensuring accurate and efficiency whilst maintaining security.
  • Ensures the safe storage of all crew passports upon sign on and ensures crew collect upon sign off from the vessel.
  • Assists the Clearance Officer in providing necessary crew documentation for entry and departure at all ports including immigration, visas and customs lists.
  • Assists in the administration of onboard crew accounts, cash advances and bank wires as per company guidelines.
  • Responsible for updating the Crew manifest for onboard safety regulations and international requirements.
  • Ensures all joining crew have original and valid copies of legally required paperwork necessary for them to sign on to the Ships Articles and work onboard paying particular attention to passport, visa and medical certificate validity.
  • Notifies Human Resources Manager of any complications when signing crew onto Ships Articles.
  • Assists Clearance Officer in the preparation of Immigration and Customs clearance for all crew onboard.
  • Assists the Crew Service Manager in communicating between Port Agents and Heads of department for all crew travel arrangements.
  • Assists in any Crew medical disembarks in cooperation with the Medical team and Crew Service Manager.
  • Ensures crew Seaman’s books are completed with proper embarkation dates.
  • Assists in ensuring the accurate and complete administration of crew files including certificates, personal details, travel documents etc.
  • Assists in preparing and administering all travel arrangements for disembarking crew members.
  • Provides support to Human Resources Manager as and when required.
  • Assists in the recordkeeping for the administration all ILO sheets onboard.
  • Ensures the Crew Office operates within ISM and MLC regulations.

Additional Responsibilities:

  • Attends passenger functions as required by Head of Department.
  • Partake in inspections, trainings and meetings as required by Head of Department.
  • Ensures that the set standards are kept and staff members work according to their respective job descriptions.
  • Monitors HR legislation to seek improvements onboard.

Super Powers Required:

  • Minimum 2 years’ experience as Asst. Crew Purser/Crew Office Assistant/ Crew Services Associate onboard a Cruise Ship.
  • Proven people skills along with conflict resolution, counselling, mediating and motivational skills.
  • Out of this world organization skills and able to execute operational imperatives in a swift and demanding environment.
  • All certificates as required by the STCW code for this position.
  • Good command of the English Language

What Matters to Us

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.