Department: F&B

Sub-Department: Bar

Reports To: Head Bartender/Executive Cellar Master (O-class)

Direct Reports: Bartender

Position Summary

The primary responsibility of the Deck Supervisor is to ensure guest satisfaction by maintaining the pool area at all times, consistently and effectively reflecting the luxurious nature of the company.

Essential Duties and Responsibilities

Operational:

• Supervise the Deck Steward team
• Ensure a clean and tidy outer deck area.
• Clean and straighten deck chairs.
• Keep the pool area clean and neat by picking up glasses, trash, etc.
• Store deck furniture when required.
• Maintain supply of clean towels in pool areas, remove soiled towels, and deliver to laundry.
• Ensure an adequate supply of fresh towels is available).
• Assist in the provision of quality bar service around the pool area, replenishing drinks as required.
• Perform as Bar Waiter if and when requested.
• Ensure compliance with the company alcohol policy.
• Assist with the deep cleaning program for all deck furniture.
• Maintain equipment in safe working condition, and reporting any issue to the supervisor.
• Keep supervisor fully informed of all relevant matters.
• Observe and enforce uniform standards according to the company policies and procedures.
• Obtain job and product knowledge from the supervisor while acquiring a knowledge of the bar list.
• Perform all other duties as requested by shipboard management or shore side.
• Achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner.
• Guarantee safety, hygiene and sanitation practices are present at all times.
• Maintaining cleanliness of all areas according to USPH and company standards, policies and procedures.

Training & Development:

• Attend all meetings, training activities or classes related to assigned position as required.

Financial:

• Ensure cost-effective operation of department.
• Minimize operating expenses without affecting product standards delivered to the guests.

Safety Responsibilities:

• Possess familiarity with the vessel layout in terms of safety and security.
• Have a full understanding of ship rules and regulations (SMS).
• Participate in all required safety drills/training.
• Comply with the company safety and pollution prevention regulation and operating procedures.
• Possess valid STCW certificate.
• Ensure that all safety procedures are followed.
• Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
• Follow the Ship Rules & Regulations.
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Participate in safety drills as required.

Resources:

• Possess knowledge of the Human Resources Manual and Shipboard Training.
• Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities:

• Assist with loading or provisions when required.
• Ensure confidentiality when handling sensitive information.
• Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
• Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
• Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
• Participate in all mandatory training without excuse.
• Perform all other duties as requested by shipboard management or shore side.

Qualifications

Knowledge, experience, skill, and/or ability

Required

• Fluent in written and spoken English.
• Communicate effectively with the senior management.
• Possess ability to lead and make decisions.
• Good administrative skills.
• Experienced in coaching subordinates.
• Must be cost and quality conscious.
• Adhere to specific scheduled work hours, yet be flexible if circumstances require it.
• Work with international team members.
• Perform assigned duties under pressure (time constraints).

Preferred

• Experience and/or training in the hospitality field.
• Fluency in additional language(s)
• Cruise Ship Experience.

Required computer skills:

• Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
• Possess sufficient computer knowledge to use the company software.

Education/experience/certifications:

• Elementary and middle school (8th grade) education or higher.
• Minimum 1 year of experience in an upscale bar environment.
• STCW
• Equivalent combination of education and experience.

Other Skills:

• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.

Math Ability:

• Able to add, subtract, multiply and di vide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell
• The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

• Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation