Department: Guest Experience & Product Development

Reports To: Assistant Hotel General Manager & Corporate Housekeeping

Job Summary: Responsible for their assigned ship’s onboard Housekeeping Operation in addition to overall cleanliness and hotel condition to include both front and back of house areas, as designated.

Direct Reports: Assistant Executive Housekeeper, Housekeeping Administrator, Hotel Facilities Technician, Florist

Overall Responsibilities:

• Responsible for consistently achieving guest satisfaction metrics by meeting or exceeding corporate established targets.
• Responsible for Housekeeping team member satisfaction, setting and achieving measurable goals related to team member engagement, well-being and development.
• Effective financial management of the Housekeeping Department, which includes maximizing guest and team member satisfaction whilst working within established cost budgets.
• Ensures department meets any Housekeeping specific revenue targets as established.
• Facilitate training for all Housekeeping areas, as per Corporate Housekeeping and ensures implementation, training and records are kept.
• Ensure guest staterooms and suites are maintained in good condition, to meet HAL standards and directives.
• Ensure all Housekeeping-assigned front and back of house are maintained in good condition, in conjunction with other departments.
• Ensure all Laundry areas (Main Laundry & Self-Service Launderettes) are maintained, in good operating condition, per HAL standards and directives.
• Oversee Tailor shop productivity and service, to ensure quality and controls meet HAL standards and directives with set budgets.
• Overall responsible for effective baggage operations upon embarkation and disembarkation.
• Ensure all team member areas are maintained in good condition and provide related service.
• Ensure compliance with Public Health regulations and provide guidance and monitoring towards meeting these sanitary standards.
• Chair and disseminate information during daily Housekeeping meetings.
• Ensure all guest issues and service recovery efforts are handled in a professional manner.
• Maintain Housekeeping departmental tangible assets (equipment, supplies).
• Monitor overtime and approve as needed and provide labor justifications.
• Provide guidance, coaching and discipline as needed.
• Provide input as related to Housekeeping capital equipment requirements.
• Approve weekly Housekeeping, Laundry and Tailor Shop general supplies requisition.
• Approve tailor shop issue and uniforms production.
• Provide Tailor Shop 30-day purchase (“X” report) and 60-day purchase (“L” report) requisitions.
• Responsible for all reporting requirements as designated by Corporate Housekeeping, including but not limited to Laundry, Equipment, Linen Inventory, etc.
• Prepare Handover Report for embarking Executive Housekeeper as per corporate guidelines and provide upon embarkation.
• Conduct weekly walks of Team Member Cabins with Captain and Hotel General Manager
• Conduct weekly walks of Public Room Areas and Guest Staterooms with Hotel General Manager.
• Represent the Housekeeping department in all meeting in which attendance is required.
• Conduct and / or approve monthly evaluations of all Housekeeping department management and direct reports.
• Approve monthly evaluations of all Housekeeping team members.
• Responsible and accountable for special projects or assignments presented by the Hotel General Manager.
• Responsible and accountable for special projects or assignments presented by Corporate Housekeeping.
• Maintain effective and productive working relationships with staff, peers, managers and officers.
• Follow and adhere to all health and safety procedures, training and requirements.
• Comply with company policy regarding waste separation and environmental compliance
• Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies
• Champions the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation

Physical Requirements:

• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception
  and ability to adjust focus.
• All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give  instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

Desired Skills & Experience:

• Preferred College or University degree in hospitality management, business administration or related field preferred. International equivalent suffices.
• Minimum 3 years in a department head capacity in the hospitality industry showing progressive growth in responsibility.
• Preferred 3 years of shipboard experience within the Housekeeping Services environment.
• Preferred 1 year of experience overseeing a commercial laundry operation within a hospitality environment.
• Able to work well and communicate effectively with both shipboard and corporate personnel.
• Ability to multi-task and handle constantly changing priorities.
• Leadership, training and organizational skills demonstrated through experience.
• Extensive knowledge of public health and sanitation protocols.
• Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.