Reports To: F&B Director, Restaurant Manager, Executive Cellar Master (O-class)
Direct Reports: Sommeliers, Bar Waiters and Deck Stewards
The primary responsibility of the Head Sommelier is to ensure the smooth running of the Sommelier operation.
Essential Duties and Responsibilities
Familiarize and train employees.
Plan, assign and direct work; appraising performance;
Reward and discipline employees as needed
Address complaints and resolve problems.
Ensure that all crew working in the Sommelier operation are aware of the company beverage control procedures.
Handle guest issues, and take proactive measures to avoid issues.
Coordinate with the Restaurant Manager to anticipate and communicate any guest remarks regarding the beverage service in the restaurant.
Attend and share any service-related issue at the restaurant management meeting to ensure prompt follow up on guest comments.
Enforce adherence to the drinking age policy.
Conduct training sessions with staff, covering all aspects of service:
Greeting guests using their names.
Taking accurate orders.
Practicing up-selling techniques.
Correct glassware and mixology.
Correct use of registers
Proper serving of drinks.
Possess knowledge of the entire wine operation and wine events: Scheduling, Requisition, Inventory, Spoilage/breakage, Inter-bar transfers, Left over wines, Wine packages, Wine bazaar
Present wine seminars to the guests at any given time:
Experience modules 1, 2, 3 premium wine tasting, Food and wine pairings, All about wine, Wines around the world, Sparkling wine tastings, Brandy and cognac tastings, All la reserve wine and bar events
Maintain the bar and wine list.
Promote various wines and bar events to maximize revenue and guests experience.
Introduce newly hired beverage team members to the beverage operation using the “buddy system” to ensure a smooth transition to life on board the vessel.
Relate and reinforce the company “No Tolerance” Sexual Harassment Policy and enforce the policy when applicable.
Responsible for upkeep and maintenance of all assigned ship wine cellars.
Maintain sufficient inventory of bar support items to ensure an efficient bar operation.
Supervise daily sommelier meetings.
Ensure that all sommeliers have clean and proper uniforms, and name tags.
Generate new ideas and methods to increase wine revenues and improve wine service.
Possess full knowledge of current U.S.P.H rules and regulations and maintain U.S.P.H standards at all times.
Ensure that the ECM (O-class)/FBD/HRM are advised of crew request or HR-related issues.
Inspect all outlets at shift start and throughout the shift to ensure that all items are up to standard.
Possess full knowledge and insure compliance with Standard Operating Procedures and specifications.
Maintain personal demeanor to reflect the high standards of professionalism within the Oceania Cruises F & B organization.
Report the closure times of all outlets and any issue that needs solving. to the Direct HODs or division managers.
Training & Development:
Attend all meetings, training activities or classes related to assigned position as required.
Mentor, develop and provide on-the-job training to subordinates to strengthen current performance and in preparation for future advancement.
Review and provide the final approval for all beverage team evaluations completed by the Head Sommelier and Head Bartender.
Oversee and respond to any beverage team HR-related issues with the Food & Beverage Director.
Evaluate staff according to company procedures.
Ensure that all crewmembers follow the ship rules and regulations.
Monitor the training and familiarization of new food crewmembers to their new job and living environment
Ensure that all performance evaluations are completed according to company standards.
Train and monitor professional sommeliers, bartenders and bar waiters.
Conduct training with sommeliers in accordance with the wine training program in the bar operation manual.
Conduct wine training with the restaurant middle managers to support the wine service in the restaurants.
Conduct wine training with the butler team to ensure sufficient knowledge to provide up-scaled wine service in-suite.
Responsible for controlling beverage, consumables, equipment and labor cost in assigned area according to the Corporate Office Guidelines and Budget.
Work within set cost budget and par levels and adjust requisitions to avoid any possible over ordering.
Monitor beverage consumption and poring to reduce waste and to avoid unnecessary financial exposure.
Control overtime and apply TAR procedures accordingly (work within the set budget perimeters).
Improve and maintain sales and profitability.
Maintain cost and par level of the wines and other beverages in the warehouse and bars/wine cellars.
Analyze onboard sales to identify profitable events or merchandise.
Possess knowledge of the revenue aspects of the operation.
Ensure cost-effective operation of department.
Minimize operating expenses without affecting product standards delivered to the guests.
Conduct inventory checks when required.
Possess familiarity with the vessel layout in terms of safety and security.
Have a full understanding of ship rules and regulations (SMS).
Participate in all required safety drills/training.
Ensure that all safety procedures are followed.
Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
Follow the Ship Rules & Regulations.
Maintain a safe and sanitary environment for all guests and crew members.
Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
Participate in safety drills as required.
Possess knowledge of the Human Resources Manual and Shipboard Training.
Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.
Other Duties and Responsibilities:
Assist with loading or provisions when required.
Assist procurement team in ordering of wines and beverages.
Attend any stand-by for USPH purposes.
Ensure confidentiality when handling sensitive information.
Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
Comply with the safety and pollution prevention regulations and operating procedures at all times, participating in all relevant meetings and training sessions.
Participate in all mandatory training without excuse.
Perform all other duties as requested by shipboard management or shore side.
Knowledge, experience, skill, and/or ability
Beverage managerial experience, preferably in an upscale hotel or cruise ship, restaurant, or high volume food service facility.
Knowledge of Vessel Sanitation Program regulations and procedures.
Versed in budgeting and cost control, including but not limited to the reading and interpreting of inventory reports, beverage cost reports and monthly financial statements.
Fluent in written and spoken English.
Communicate effectively with the senior management.
Possess ability to lead and make decisions.
Good administrative skills.
Experienced in coaching subordinates.
Must be cost and quality conscious.
Adhere to specific scheduled work hours, yet be flexible if circumstances require it.
Work with international team members.
Perform assigned duties under pressure (time constraints).
Fluency in additional language(s)
Cruise Ship Experience.
Required computer skills:
Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point
Possess sufficient computer knowledge to use the company software.
Familiar with relational database driven inventory control systems.
Familiarity with company proprietary and internal computer system, such as: ICS, Silverware, Apollo Solution and TAR.
High School education or international equivalent.
Minimum of 5 years beverage-related management experience.
Cellar Master background.
Court of Master Sommelier Certificate or minimum certified level from an internationally recognized wine school.
USPH or HACCP certification.
Equivalent combination of education and experience.
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: Stand; Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell
The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.
Ability to adjust focus, depth perception, peripheral vision, distance vision and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without a reasonable accommodation.