Host activities/events for both kids and adults while adhering to the brand procedures and quality expectations. This includes but is not limited to: Youth Program Activities, Trivia, Game Night/Shows, Bingo, Dance to the Hits, Crafts and Sporting Events.
Ensure RAAS, USPH and HESS compliance in youth facilities.
Complete and maintain Child Safeguarding certification.
Create a safe and fun environment for youth programs.
Follow approved Youth Program hours of operation and activity guidelines.
Provide exceptional one-on-one customer service to guests of all ages.
Be knowledgeable of all shipboard events and information in order to assist guests when needed.
Serve as a brand ambassador and positively represent Holland America Line both on and off the ship.
Comply with all health, safety, security, and environmental policies of the Company.
Maintain all inventory and supplies related to the Youth Program.
Report equipment and facility needs to the Host (Lead).
Display impeccable dress sense and appearance in the appropriate uniform.