Hotel Bar Assistant

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Provide a smooth and efficient pantry service to the bar areas. Load the glass washer safely and correctly, minimizing breakages and damage. Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment and bottles meet the required standards.When working within the staff bar area produce all beverages to the required company standards. Correctly enter billing into the relevant system in a timely manner and maintain par stock levels, undertaking stock takes and filling out internal requisitions as and when required
Keep the outlet and pantry areas neat and tidy at all times. Set up and clear down the outlet prior to and after service periods as instructed. Assist with the receipt of beverages and stores ensuring they are put away promptly and safely. Use and maintain all bar equipment correctly, following standard operating procedures and report any repairs required promptly.

Carry out duties at outside catering events as and when required. Meet and greet the Guests.
Support the Hotel department by undertaking allocated duties as and when required (e.g. baggage handling, storing)
Customer service experience desirable
Level 2 Award in Food Safety or equivalent
Good command of written and spoken English
Respond calmly and quickly to requests from Guests or crew members
Deliver customer service within the agreed time-scales and to the quality required, ensuring Guest satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure a speedy resolution

Behave in a polite and friendly manner with Guests and crew members at all times and in all areas of the ship

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