Medical Administrator (MA)
Experience / Summary of Requirements
- Work experience as a Healthcare Administrator/receptionist or relevant role is preferred.
- Knowledge of healthcare regulations preferred
- Understanding of basic medical terminology and patient confidentiality.
- Experience with administrative procedures.
- Familiarity with the use of databases and spreadsheets.
- Strong organizational and time-management skills.
- Good written and verbal communication skills.
- Ability to work cohesively in a small team.
- Customer focused with proven internal and external customer service skills
- Problem solving skills within sphere of own position with the ability to recognize when to refer a situation to senior staff.
Certificates
Valid ENG1 medical certificate or equivalent for the duration of each voyage
Mission / Purpose:
SBN / HAL / CCL: / PCL: To create lasting memories by: / POA: To be a proud ambassador by:
- Providing a high quality and professional reception and administrative service to guests, crew and medical staff;
- Acting as the first point of contact for guests and crew contacting the Medical Centre and to represent the medical team in the highest professional manner;
- Ensuring that enquiries from guests and crew are efficiently and courteously handled.
Personal Characteristics:
- Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.
- Ability to function as a collaborative and effective team member.
- Strong verbal communicator, proficient writer and adept at computer skills.
- Ability to be efficient and recognize opportunity for task improvement.
- Empathetic and caring to crew and guests.
- Willingness to embrace and promote Company’s Core Values.
Key Result Areas (KRA’s)
All Key Result Areas require 100% commitment and focus to perform the role successfully.
Role Specific KRA:
MEDICAL ADMINISTRATION
- Effectively supports medical team with non-clinical administrative tasks.
- Maintains accurate, complete, and timely records including use of online sites and electronic health record systems.
- Assists with reviews of pre-boarding health declarations, crew medical fitness certificates (including during terminal operations).
- Orders/restocks office consumable supplies, including stationery, in a timely manner.
- Accesses and accurately enters patient information into electronic health records, as directed by medical staff.
- Scheduling and coordination of health screening, vaccination programs, and COVID-19 testing.
- Document management including scanning, photocopying, filing, and electronic or in-person posting and delivery of documents as necessary.
- Participates in administrative support requirements of Contact Tracing in coordination with the medical staff and public health officer.
CUSTOMER SATISFACTION
- Greets patients in a responsive, friendly, and caring manner.
- Registers patients and obtains patient information and billing authorization.
- Schedules appointments and health visits for crew and guests.
- Provides telephone support and refers messages accurately and in a timely manner as needed.
- Facilitates the selling of over-the-counter medications.
- Adheres to Company Privacy policies for handling of personal and sensitive health information.
- Immediately responds to complaints and customer service issues, and reports these to their Supervisor.
- If needed and if proficient, provides translation services during medical interactions.
FINANCIAL MANAGEMENT
- Assists with processing patient bills, as directed by medical staff and per Medical Center policy.
- Assist with review of invoices for accuracy and submits for payment on a timely basis.
- Facilitates accurate account reconciliations with the Finance Manager.
- Assists with preparation and processing of purchasing orders.
- Assists supervisor with inventory management, including counts, orders and restocking of supplies.
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