REPORTS TO: Quick Service Supervisor, Quick Service Manager (indirectly ARM/RM)
The Quick Service Attendant is responsible for ensuring the most memorable dining experience is delivered to sailors and crew by delivering a friendly, courteous and professional service in the dining venue assigned to them.
What You’ll be Up To:
Assigned Outlets: Kitchen Table, Ship Eats, The Galley, Pizza Place, Social Club, Lick Me, Sun Club Café.
Maintain positive Sailor and Crew relations at all times.
Maintain complete knowledge of all items, cooking methods and beverage selections available in the assigned outlet.
Maintain complete knowledge of proper table set ups, room capacity, hours of operation and menus of assigned all and/or outlet.
Maintain a full supply of cutlery, china and glasses at all times in the Crew Dining areas.
Ensures that the Crew Dining areas are properly set up and open/closed as scheduled.
Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring sailors have the utmost satisfaction.
Ensures all tables assigned to them are consistently clean, organized and tidy.
Ensure that all restaurant products, equipment and cleaning materials are used in a cost-effective manner.
Informs their appropriate supervisor or manager regarding all sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve.
Prepares mise-en-place to ensure their respective area is ready for service.
Offers and refills water, bread, butter, beverage and any other item required.
Follows health rules and regulations according to USPH guidelines.
Partakes in cleaning routines after service and ensures the appearance and condition of all items including silverware and tableware meet Virgin Voyages standards.
Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.
Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching.
Assists with embarkation/disembarkation procedures and luggage handling as and when required.
Performs other restaurant, Room Service and Crew Dining Service duties as and when required.
Partakes in inspections, trainings and meetings as required by Head of Department.
Ensures that the set standards are kept and staff members work according to their respective job descriptions.
Super Powers Required:
Minimum 1 year experience as Room Service/Quick Service Attendant onboard a Cruise ship or 4/5 star hotel/resort or restaurant.
Passionate about people and able to handle guest complaints with a smile!
All certificates as required by the STCW code for this position.
Good command of the English Language
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
What Matters to Us
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.