Reservations Supervisor

negotiable Expires in 9 months

JOB DETAIL

REPORTS TO: Assistant Restaurant Manager

The Gig:

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is a natural leader & loves the hustle and bustle of the restaurant biz. If you can smell a perfectly seared steak miles away, and know how to make a hangry Sailor smile, keep reading!

This “someone” will work closely with the Assistant and Restaurant Manager to make sure that ship in our restaurant is running smoothly. They will help oversea the table management and seating of their respective restaurant.

In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you

What You’ll be Up to:

  • Provide an epic experience for our guests at all times by ensuring appropriate management of tables, reservations, availability and accompanying special requests to the best of your ability.
  • Maintain complete knowledge of all menu and concepts, table management, server stations
  • Responsible for providing support to all restaurant team members, helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew
  • Responsible for training restaurant teams on respective food/beverage menus, standards and steps of service
  • Responsible for cross training crew members in other departments in order to find the right fit of future teams
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet
  • Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback and preferences of our sailors
  • Informs the Restaurant Manager on all Sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve
  • Assigns service stations to the service staff from the respective assigned outlet based on performance and ability
  • Ensures that all health rules and regulations such as USPH are maintained and adhered to and, where necessary, provides training to other members of the Restaurant team
  • Ensures that Sailor’s orders are correctly entered into the system and monitors tabs for any corrections necessary
  • Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
  • Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching
  • Monitors restaurant and Crew Dining areas, ensuring that all crew uphold all standards, rules and regulations in line with USPH guidelines

Super Powers Required:

  • Minimum 2 years’ experience as Restaurant Host or Head Waiter onboard a Cruise ship or 4/5 star hotel/resort or restaurant
  • Passionate about people and able to handle guest complaints with a smile!
  • All certificates as required by the STCW code for this position
  • Strong written & verbal skills

What Matters to Us

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.