Room Service Steward

negotiable Expires in 11 months

JOB DETAIL

Overview

  • To provide guests with courteous and professional service.
  • To create a pleasant dining atmosphere, enhancing overall experience.
  • To anticipate guests needs.
  • The Room Service with exemplary interpersonal skills and premium service etiquette must offer each Guest a truly memorable level of service, participating actively in the Guest’s onboard experience

Responsibilities

  • Maintains clean and orderly Room Service station at all the times.
  • Prepares a good mise-en-place to ensure that Room Service station is ready at all the times.
  • The major goal of the position is to provide exceptional service to all Guest’s staterooms as per guests’ requests.
  • Keeps passageways in order as per the Company’s Standards.
  • The Room Service with exemplary interpersonal skills and premium service etiquette must offer each Guest a truly memorable level of service.
  • Provides personalized service (remembers guests names and preferences).
  • Assists guest in ordering through the phone by describing the menu.
  • Takes guest orders, obtains orders from the galley and ensures prompt delivery to guests’ stateroom.
  • Ensures that guest requests, beverages, condiments etc. are promptly fulfilled and delivered on time.
  • General cleaning and maintenance according to U.S.P.H. standards.
  • Handles all ship equipment with utmost care and reports any faulty/broken equipment.
  • Clean uniform and tidy appearance, hair, nails, etc. at all times.
  • Performs all other duties as requested by supervisors. o Always projects a favorable image of Oceania Cruises.

Qualifications

Safety

  • Participates in safety drills according to instructions.
  • Complies with Oceania’s safety and pollution prevention regulations and operating procedures. Education / Training
  • Standard European restaurant background.
  • 3 years experience in 5-star operation; hotel, restaurant or ship  Good knowledge of international cuisine. Language requirements  Fluent English Computer knowledge N/A