POSITION SUMMARY

Performs garment alterations for guests and crew members by performing the following
essential duties and responsibilities. Also responsible for managing the onboard Floral
Cart program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s The Royal Way, SQM standards, USPH guidelines, environmental, and
safety policies. Each shipboard employee may be required to perform all functions in
various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
1. Fits garment on guest or crew member to determine required alterations. Studies
garment and uses tape measure to measure sections such as sleeves, pants and
hems Marks alteration lines and re-sews garment using needle and thread or
sewing machine.
2. Attends meetings, training activities, courses and all other work related activities
as required.
3. Manages the in-house tuxedo program through rental and pre-booked tuxedos.
4. Maintains proper par and inventory of all tuxedo items.
5. Demonstrates exceptional customer service skills including strong communication
skills.
6. Manages the onboard floral cart, prepares, delivers, and sells flowers.
7. Fully owns any guest concern in line with onboard problem resolution guidelines
to ensure maximum guest satisfaction.
8. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job related duties assigned by their supervisor or management.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one to two years tailor or seamstress experience in a commercial dry
  cleaning or related establishment.
• Ability to alternate a variety of garments and operate sewing equipment.
• Ability to apply customer service skills according to Royal Caribbean International’s
  The Royal Way when interacting with guests and coworkers.
• Completion of high school or basic education equivalency preferred.

Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill
the following:
Completion of one full contract with a performance rating of satisfactory or above.
Must fulfill all requirements as stated in “Chart Your Course” or meet the external hiring
requirements as detailed above.

• Must have been in current, permanent position and complete one entire contract
  with a performance rating of Satisfactory or above in that position before applying.
• No written warning on file within the past 6 months.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written
  procedures. This includes the ability to give and receive instructions in written and
  verbal forms and to effectively present information and respond to questions from
  guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian,
  Mandarin or Portuguese is preferred.

Physical Requirements:

While performing the duties of this job, the shipboard employee is regularly required to
stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear;
and taste or smell. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability to adjust
focus.
All shipboard employees must be physically able to participate in emergency life saving
procedures and drills. Full use and range of arms and legs as well as full visual, verbal
and hearing abilities are required to receive and give instructions in the event of an
emergency including the lowering of lifeboats. Ability to lift and/or move up to 50
pounds.