Overview

Provide guests with courteous and professional service and create a pleasant dining atmosphere to enhance overall experience and to anticipate guests needs.

Responsibilities

• Maintain clean and orderly tables and organizes stations. o Prepare a good mice-en-place to ensure that his/her station is ready when guests arrive.
• Stand by the table, ready to pull the chair for the ladies when guests arrive and depart. o Provide personalized service.
• Ensures that guests requests, beverages, condiments, etc… are promptly fulfilled. o Responsible for the cleanliness, maintenance and upkeep of all equipment and any other ship’s property that he /she is working with.
• Responsibly minded for the breakage and loss of any equipment. o Use only ship’s authorized chemicals in the way and manner they’ve been instructed to.
• Respect his/ her Supervisors, address him/her with the due titles, accept order without questioning and co-operate unselfishly, and be a Team-worker. o Attend departmental meetings and trainings when requested.
• Personal hygiene and appearance o Always wear clean and ironed uniform / name tag.
• Wear clean and polished shoes
• Take a shower before the commencement of one’s shift o Have trimmed and neat haircut for men and moderate coiffure for women o           Have at all times short and clean fingernails / for female only light nail polish permitted.
• Be always neat / well groomed and shaved – Avoid or use little make-up. o Only delicate / appropriate jewelry to be worn oPerform all duties other than above as requested by the Restaurant Manager or Head Waiter.

Safety

Be aware and follow Company’s Security / Fire / Safety according to the ship’s rules and regulations.

Qualifications

Education / Training

Experience in Hotel, Restaurant or Cruise ship Dining.

Good knowledge of international cuisine.

Standard restaurant background.

Language requirements

• Must be able to communicate effectively and to speak clearly in English with Supervisors and Guests alike.
• Other languages are considered a plus.