Waiter

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Position Summary:

Waiter will perform the functions of the restaurant sequence of service and all
essential duties and responsibilities outlined below. These locations include but are
not limited to Main Dining Room, Windjammer, and Specialty Restaurants.
While performing their role in the restaurant venues, He/She will be engaged in
providing courteous and professional service to guests. The duties described below are
performed either personally or through subordinates.

job skills/results

1. Learns and uses appropriate food and wine terminology and pronunciation.
Becomes knowledgeable of menu descriptions and wine lists in order to discuss items
appropriately and to enhance the guests’ dining experience.
2. Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their
current performance and in preparation for possible advancement to a Waiter position.
3. Obtains linen, silverware, glassware, and china to set tables.
4. Arranges settings on tables per The Royal Way.
5. Greets and escorts guests, where applicable to their assigned seats, or to available
seating, per The Royal Way.
6. Presents both food and beverage menus to guests, suggests dinner courses,
appropriate wines and answers questions regarding menu and wine selections per The
Royal Way. Makes recommendations to entice guests while meeting management
goals to reduce particular inventory stock.
7. Relays order to galley as required and serves courses from galley and beverages
from various locations.
8. Provides quality control of all food and beverage presentations. Garnishes and
decorates items as required prior to serving.
9. Enters food and beverage orders in the point-of-sale system.
10. Responsible for maintaining cleanliness and integrity of assigned station including
(but not limited to) table pieces, side stands and chairs.
11. Observes guests to anticipate their needs, responds to any additional requests and
determines when the food and beverage service has been completed.
12. Participates in dining room entertainment as directed by established activities and
specific itinerary adaptations such as the theme night parades.
13. Participates in rotational service delivery schedule working in Windjammer,
Room Service, Specialty Dining Venues and/or other food and beverage service
venues.

14. Attends meetings, training activities, courses and all other work-related activities
as required.
15. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any other
job-related duties assigned by their supervisor or management.
16. Actively follow ServSafe responsible service of alcoholic beverages.

Cultivates Customer First

· Demonstrates a passion for customer service excellence and understands the
implications of cultural differences for service requirements
· Follows all Royal Way Standards with regards to service including greeting
and escorting guests, using guests’ names and observing guests to anticipate
needs. Ensures complete guest satisfaction.
· Takes ownership for guest issues/concerns and follows up to ensure resolution
· Always provides guests with alternatives and avoids using the word “No”

people skills
Demonstrates Passion, Drive and Energy

· Demonstrates pride, passion and commitment to our Royal Way hospitality
philosophy
· Smiles when on duty; is always pleasant and upbeat

Acts with Integrity

· Achieves business results through the delivery of an exceptional customer
service experience, never via the solicitation of ratings

Qualifications (Education, Work Experience, Skills and
Abilities):

Hiring Requirements:

· Two to three years previous waiter experience, preferably in a 4 or 5 star
restaurant

· Ability to apply customer service skills, according to Royal Caribbean
International’s The Royal Way, when interacting with guests and co-workers.
· Ability to perform basic math functions with regard to meal count procedures.
· Completion of high school or basic education equivalency preferred.
· Ability to speak additional languages such as Spanish, French, German,
Italian, or Portuguese is preferred.
· Successfully passes ServSafe training within the first 30 days of contract.

Internal Candidate Requirements

In addition to the stated hiring requirements, internal candidates are required to
fulfill the following:
· Must fulfill all requirements as stated in “Career Eligibility File”

Language Requirements:

· Ability to speak English clearly, distinctly and cordially with guests
· Ability to speak additional languages such as Spanish, French, German,
Italian or Portuguese preferred
· All shipboard employees must be able to communicate in the English
language in order to understand and interpret written procedures. This
includes the ability to give and receive instructions in written and verbal forms
and to effectively present information and respond to questions from guests,
supervisors and co-workers.

Physical Requirements:

· While performing the duties of this job, the shipboard employee is regularly
required to stand; walk; use hands to touch, handle or feel; reach with hands
and arms; talk or hear; and taste or smell. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.
· All shipboard employees must be physically able to participate in emergency
lifesaving procedures and drills. Full use and range of arms and legs as well as
full visual, verbal and hearing abilities are required to receive and give
instructions in the event of an emergency including the lowering of lifeboats.
The employee must have the ability to lift and/or move up to 50 pounds.